HD DEFENSE FAQ:
What is the process for purchasing a firearm online?
The process to purchase a firearm from the internet can be explained in 6 easy steps.
Step 1: Pick one. If you need any assistance with selecting a firearm please do not hesitate to call.
Step 2: Add it to your cart, and checkout. You may use your own shipping address information at this time. (Don’t worry, your firearm won’t ship until we have the transferring dealer information squared away.)
Step 3: Locate an FFL dealer near you. (You can try starting your search at http://fflgundealers.net/) Be sure that they are willing to accept the transfer and ensure that you understand their fee structure.
Step 4: Send us an Email providing the receiving FFL’s information. If we do not have their license on file, we will contact them for a copy.
Step 5: The firearm is shipped to the chosen FFL. Both you and the dealer will be provided with tracking information.
Step 6: You pick up the firearm from your chosen dealer. Upon delivery to your dealer, you will complete the background check at your dealer’s licensed premises. Once the firearm is ready to be picked up at your FFL, inspect the firearm to make sure it is exactly what you ordered. If there are any problems, do not accept the transfer, and contact us for action.
*NOTE: HD Defense does not ship any firearms to non-FFL holders.
How do I place an order if your online store is down?
We are in process of building a bigger and better online store. We will be back up and running very soon, but it will take time. In the mean time, to place an order, contact us via Email (email@example.com) or give us a call at 717-620-5891.
How will I know my order has shipped?
Once your order ships, you will receive an “Order Shipped” confirmation email. This email will also contain a carrier tracking number.
I just received my tracking number and the carrier’s website claims it is invalid. Is there something wrong with my shipment?
It’s unlikely there’s anything wrong with your shipment. Usually tracking carrier tracking numbers will not show any status for a few hours until their servers catch up. We suggest you give them 24 hours before raising any concern. In the event it’s been 24 hours and the tracking number isn’t available, send us an email, or give us a call so we can look into it.
Why aren’t HD Defense barrels chrome lined?
Although our barrels are not chrome lined, the expected service life as about 15,000 rounds. Because of how chrome-lining is applied, the barrel must be over-bored, this can have an adverse effect on accuracy. At HD Defense, when we offer a precision product, we expect it to perform as such. The truth is most modern pistols and rifle barrels are not chrome lined, and realistically, you would have to spend over $5,500 in quality ammunition before you have to start concerning yourself with reaching the end of our barrel’s service life.
Chrome lining is usually recommended when there is a high probability of using corrosive ammunition. Being that we have not run into any corrosive 5.56 or .223 ammo manufactured in the last 20 years, and we think it’s a safe bet that you won’t either (unless of course you happen to come across some antique Vietnam era ammunition, which we recommend you avoid). In some of our higher end builds we do offer melonited barrels, however at this time they are special order items. We expect to start stocking them as we continue to grow.
What is .223 Wylde? Can I still fire 5.56 NATO?
The short answer is .223 Wylde is a hybrid chamber that provides the accuracy of .223 Remington yet can handle the pressures of 5.56 NATO. So yes, you can expect .223 Remington and 5.56 NATO to fire out of your rifle ACCURATELY! If you want the long answer see the below excerpt from Wikipedia:
The .223 Wylde is a proprietary rifle cartridge chamber with the external dimensions and lead angle as found in the military 5.56×45mm NATO cartridge and the 0.2240 inch freebore diameter as found in the civilian SAAMI .223 Remington cartridge. Rifles with a .223 Wylde chamber will typically accept both .223 Remington and externally slightly larger 5.56×45mm NATO ammunition.
The .223 Wylde hybrid chamber was designed by Bill Wylde of Greenup, Illinois, to exploit the accuracy advantages of the .223 Remington chambering without pressure problems or compromising the functional reliability of semi-auto weapons like the AR-15 family when using 5.56×45mm NATO military ammunition. Coincidentally, it shoots the relatively long and heavy 80-grain (5.18 g) bullets commonly used in the Sport Rifle Competition very well and is one of the preferred chambers for that use. The Wylde chamber is used by a few rifle manufacturers who sell “National Match” configuration AR-15 rifles, barrels, and upper receivers.
Does HD Defense offer refunds?
HD Defense takes customer service very seriously, we will make every reasonable effort to ensure customer satisfaction. However, due to the nature of the business we cannot and do not accept and returns or refunds. All sales are final, and backed by our lifetime warranty.